Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

The 2025 NFL season has concluded, and teams are preparing for free agency and the draft to strengthen their rosters and become or remain legitimate contenders. Free agency begins on March 11, ...

SAN FRANCISCO, Feb. 18, 2026 /PRNewswire/ -- FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for ...

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Fourteen-year-old Ariana Velasquez had been held at the ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

Genspark, the all-in-one AI workspace for 1B+ global knowledge workers, today announced that Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

What happened the next day was in some ways even more unusual, The New York Times has learned. Behind closed doors, Tulsi Gabbard, the director of national intelligence, met with some of the same FBI ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Tufts University is urging students to call the school's police department if they see federal immigration agents on or near campus. In an email to students Tuesday, Tufts' police chief said she was ...

MINNEAPOLIS — The halls of the Minnesota State Capitol were filled with chants Tuesday afternoon, calling for the arrest of the federal law enforcement agents involved in the deaths of Renee Good and ...