Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

When first-quarter ambition hits operational pressure head on in March JANUARY is strategy. February is reality. Hmmmm… March? March is the Momentum Test. This is where beautifully crafted, ambitious ...

Claude Code Skills 2.0 adds evals plus benchmark test sets; changes target skill reliability as models update over time.

Flock Safety's license plate readers are used by police in thousands of communities. When the cameras make mistakes, the consequences can be severe.

U.S. Army and allied leaders are wrestling with how to win on battlefields of new technologies that are challenging armored ...

Jacksonville State University is set to receive $10 million in federal funding aimed at expanding advanced manufacturing.

Bhopal (Madhya Pradesh): The Police Headquarters (PHQ) has sent a proposal to the state government to recruit 7,500 police constables for the 2026 batch. At present, 22,500 constable posts are vacant ...

Flock Safety's license plate readers are used by police in thousands of communities. When the cameras make mistakes, the ...

Author Lorraine Marchand stops by to chat.

IF I were a woman planter in an oil palm estate, I would learn very quickly that estates do not clap. They flood. They fruit.

Kochi-Muziris Biennale I landed in Kochi for the biennale on February 10, the day its greatest international star, Marina Abramović, was to perform. If the excitement over her event was palpable among ...

None ...