Nobody likes to pay more for something that they’ve been already getting, for roughly the same price, for a decade. So when SAP announced this past July that all of its customers (new and old) would ...

DSAG provides valuable insights into how customers are assessing the value of SAP maintenance. It should serve as a warning to SAP. An SAP maintenance fees and support survey conducted by DSAG, the ...

According to the DSAG report, SAP remains relevant for user companies. However, investments are currently more targeted and critical.

Yesterday's announcement by SAP that it plans to raise prices for Standard Support by an effective 5.5 percent in July (18 percent to 19 percent represents a 5.5 percent increase in real money), while ...

SAP’s recently announced plans to overhaul its support services have user groups giving the thumbs up, although it may be some time before many customers feel a big difference. Dubbed One Support, the ...

Market realities, competition from Oracle, and maintenance and support complexity are the reasons behind ERP giant SAP's move to limit service plan choices for new customers of its enterprise software ...

In conversations with hundreds of SAP customers, many have not realized that they must act now in the next 30 to 45 days if they want to move off of SAP customer specific maintenance from extended ...