Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Gamification can help learning heads and trainers deliver interactive and fun-oriented learning experiences, which generate knowledge retention and attention among learners. You're in the fast-paced ...

Insider threats are costing companies hugely. In fact, according to the Ponemon Institute, the average cost of data breaches caused by employees is more than $8 million (£6.1 million) per year. Many ...

When was the last time you read a book? Not listened to one on audio or thumbed through the cliff notes version... but actually read a book. If you’re like most people, it’s been a while. Even if ...

Research shows 70% of business transformation efforts fail due to lack of engagement. My colleagues working at large legacy-era companies might estimate closer to 90%. Whatever the case, in an age ...

“Gamification” – adding game-like elements into non-game or real-world settings – has become a popular concept in the pharmaceutical, healthcare, and event industries, especially as virtual engagement ...