VIENNA, Va.—The Monitoring Association recently announced a new Level 1 training course for operators. The previous Level 1 course was “Like drinking from a fire hose … it was just too much ...

VIENNA, VA (November 10, 2017) – Monitoring center operators are the critical link between alarm notifications and first responder dispatch. Their performance level is crucial to positive outcomes.

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real ...